Last updated: 24 September 2026 | UAE Consumer Protection Law

Refund & Cancellation Policy

We would rather sort a problem out than argue about it. This policy sets out when you can cancel, when you can get a refund, and how we handle exceptions at DRZA Clothing Tailoring L.L.C.

1. Cancelling an Order

• Before you approve the confirmed price: No charge. Nothing has been taken.
• After payment, before collection: Full refund.
• After collection, before the item reaches a partner tailor: Service cost refunded in full. The AED 20 delivery charge is not refunded, as collection and return have already taken place.
• After work has started: No refund, because materials and labour have been committed. We will return the item or complete it as ordered.

2. Refund Eligibility

You are entitled to a full refund, including the delivery charge, where:

• We cancel your order for any reason.
• We cannot carry out the work and return the item unaltered.
• The work does not match the instructions you gave, and cannot be corrected.
• Your item is lost while in our care.

3. Correction at No Charge

You are entitled to a correction at no charge where the finished work does not match your instructions and can be put right. Tell us within 2 days of delivery.

4. Processing Refunds

Refunds are made to the original payment method within 3 to 7 working days depending on your bank.

5. Contact

💬 WhatsApp / Call: +971 50 138 6994 (24/7 Support) | ✉️ Email: drza.me@outlook.com.